Terms and Conditions

Supreme Lufkin Insulation provides residential and commercial insulation services in Lufkin, TX and surrounding communities. Services include, but are not limited to, spray foam insulation, attic insulation, blown-in insulation, crawl space insulation, air sealing, vapor barrier installation, insulation removal, and related moisture control work.

All services are subject to an on-site assessment. Final scope, materials, and pricing may differ from initial estimates based on actual site conditions. We reserve the right to decline to provide services where conditions at the property are unsafe, inaccessible, or outside the scope of our capabilities.

Estimates provided over the phone or through our website contact form are preliminary and are not binding quotations. A firm, written estimate will be provided following an in-person assessment of your property. The written estimate constitutes our offer to perform the described work at the stated price.

Prices are subject to change if site conditions differ materially from what was observed during the assessment, if additional work is required that was not originally requested, or if material costs change significantly between the date of the estimate and the scheduled work date. We will notify you of any material changes before proceeding.

Free estimates are provided at no obligation. You are not required to proceed with services simply because an assessment was performed.

Upon acceptance of a written estimate, we will schedule the work at a mutually agreed time. You are responsible for ensuring access to the work area on the scheduled date. If access is unavailable or the job cannot proceed due to conditions outside our control, we will work with you to reschedule.

If you need to cancel or reschedule an appointment, please contact us as soon as possible. Cancellations with less than 24 hours notice may result in a cancellation fee to cover travel and preparation costs. We reserve the right to cancel or reschedule due to unsafe weather conditions, equipment failure, or other circumstances outside our control, with no penalty to either party.

Payment is due upon completion of the work unless otherwise agreed in writing prior to the start of the job. Accepted payment methods will be communicated at the time of estimate. For larger jobs, we may require a deposit prior to scheduling. Deposit terms will be stated in the written estimate.

Invoices not paid within 30 days of the completion date may be subject to a late payment fee. We reserve the right to pursue collection of unpaid invoices through appropriate legal channels. The customer is responsible for all reasonable collection costs, including attorney fees, in the event of default.

You agree to:

• Provide accurate information about your property and the work to be performed
• Ensure safe and reasonable access to all areas where work will be performed
• Vacate the premises or the affected area as directed by our crew during installation, particularly when spray foam is being applied (re-entry restrictions will be communicated before work begins)
• Remove or protect personal property in or near the work area
• Disclose any known hazards, including mold, pests, asbestos, or structural concerns

Failure to disclose known hazards or to provide safe access may result in additional charges or cancellation of the job.

We stand behind our workmanship. If you believe a job was not completed as described in the written estimate, contact us within 30 days of project completion and we will make reasonable efforts to correct the issue at no additional charge.

Material warranties (if any) are provided by the manufacturer and are separate from our workmanship guarantee. We will provide manufacturer warranty information for materials installed on your project upon request.

Our workmanship guarantee does not cover damage resulting from pre-existing conditions (including undisclosed moisture, structural defects, or pest infestations), customer modifications to the work after installation, or events outside our control such as flooding, fire, or severe weather.

EXCEPT AS EXPRESSLY STATED ABOVE, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

To the fullest extent permitted by applicable law, Supreme Lufkin Insulation's total liability to you for any claim arising out of or related to our services or this agreement shall not exceed the amount you paid for the specific services giving rise to the claim.

We are not liable for any indirect, incidental, consequential, or punitive damages, including lost profits, loss of use, or damage to property not directly caused by our work, even if we have been advised of the possibility of such damages.

You may use this Site only for lawful purposes and in accordance with these terms. You agree not to use the Site in any way that could damage, disable, overburden, or impair the Site, or that interferes with any other party's use of the Site.

All content on this Site, including text, images, logos, and design elements, is the property of Supreme Lufkin Insulation or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this Site without our express written consent.

If you have a dispute with us regarding our services or these terms, please contact us first. Most disputes can be resolved quickly and informally. To initiate a resolution, contact us in writing at quotes@lufkininsulation.com with a description of the issue and your proposed resolution.

If we are unable to resolve the dispute informally within 30 days, either party may pursue resolution through binding arbitration or a court of competent jurisdiction. Nothing in this clause prevents either party from seeking emergency injunctive relief.

If you have questions about these Terms and Conditions, please contact us at: